Return & Refund Policy
Last Updated: September 2026
At Shadman Global, we are committed to supplying quality handcrafted products, including Home Decor, Jewellery, Garment Accessories, and Horn Raw Materials. As a B2B manufacturer and exporter, many of our products are supplied in bulk or manufactured according to specific buyer requirements.
1. Return Eligibility
Returns or replacement requests may be accepted if products:
- Arrive damaged during transportation.
- Have a verified manufacturing defect.
- Are materially different from the agreed product specifications.
- Are supplied incorrectly due to an error by Shadman Global.
Buyers must contact us promptly after receiving the order and provide the order details, photographs of the products, packaging, shipping label, and a clear description of the issue.
2. Damaged or Defective Products
If your products arrive damaged or defective, please notify us before attempting to repair, modify, or dispose of them. We may request photographs, videos, packaging details, or other documentation to evaluate the claim.
After reviewing the issue, Shadman Global may offer a replacement, credit, repair where applicable, or refund for the eligible products, depending on the circumstances and agreed order terms.
3. Customized & OEM Orders
Customized, OEM, private-label, and specially manufactured products are produced according to buyer-approved specifications. Therefore, these orders are generally not eligible for return due to change of mind, preference, or change in business requirements after production has started.
We recommend confirming product dimensions, materials, colours, finishes, packaging, labelling, and other specifications before approving production.
4. Handmade Product Variations
Our products are handcrafted and may have natural variations in colour, texture, grain, shape, size, or finish. Minor variations that are consistent with the nature of handmade products are not considered defects.
5. Return Shipping & Refunds
If a return is approved because of a verified error or manufacturing issue attributable to Shadman Global, return shipping arrangements will be discussed with the buyer.
Approved refunds will generally be processed through the original payment method or another mutually agreed method. International bank charges, currency conversion differences, customs duties, taxes, and other third-party charges may not be refundable.
6. Contact Us
To report a return, damaged shipment, defective product, or incorrect order, contact us with your order details and supporting evidence.
Shadman Global
Sambhal, India
Email: info@shadmanglobal.com
Phone/WhatsApp: +91 99278 30232
We will review each request and communicate the appropriate next steps.
Return & Refund Policy
Last Updated: September 2026
At Shadman Global, we are committed to supplying quality handcrafted products, including Home Decor, Jewellery, Garment Accessories, and Horn Raw Materials. As a B2B manufacturer and exporter, many of our products are supplied in bulk or manufactured according to specific buyer requirements.
1. Return Eligibility
Returns or replacement requests may be accepted if products:
- Arrive damaged during transportation.
- Have a verified manufacturing defect.
- Are materially different from the agreed product specifications.
- Are supplied incorrectly due to an error by Shadman Global.
Buyers must contact us promptly after receiving the order and provide the order details, photographs of the products, packaging, shipping label, and a clear description of the issue.
2. Damaged or Defective Products
If your products arrive damaged or defective, please notify us before attempting to repair, modify, or dispose of them. We may request photographs, videos, packaging details, or other documentation to evaluate the claim.
After reviewing the issue, Shadman Global may offer a replacement, credit, repair where applicable, or refund for the eligible products, depending on the circumstances and agreed order terms.
3. Customized & OEM Orders
Customized, OEM, private-label, and specially manufactured products are produced according to buyer-approved specifications. Therefore, these orders are generally not eligible for return due to change of mind, preference, or change in business requirements after production has started.
We recommend confirming product dimensions, materials, colours, finishes, packaging, labelling, and other specifications before approving production.
4. Handmade Product Variations
Our products are handcrafted and may have natural variations in colour, texture, grain, shape, size, or finish. Minor variations that are consistent with the nature of handmade products are not considered defects.
5. Return Shipping & Refunds
If a return is approved because of a verified error or manufacturing issue attributable to Shadman Global, return shipping arrangements will be discussed with the buyer.
Approved refunds will generally be processed through the original payment method or another mutually agreed method. International bank charges, currency conversion differences, customs duties, taxes, and other third-party charges may not be refundable.
6. Contact Us
To report a return, damaged shipment, defective product, or incorrect order, contact us with your order details and supporting evidence.
Shadman Global
Sambhal, India
Email: info@shadmanglobal.com
Phone/WhatsApp: +91 99278 30232
We will review each request and communicate the appropriate next steps.